What to Do During an Internet Outage
If you experience internet issues and need to adjust your positions, please consider the following:
Utilize the iDASTrader Mobile App
Call the Trade Desk
If your internet goes out and you don’t have cellular service, you can call the trade desk to place a trade over the phone. Please call 1-877-866-9111 and make sure to have your account number and/or trader ID ready (it can help to jot down this information in advance to ensure you are prepared). Note that an additional fee may be applied to trades placed over the phone.
What to Do During a Platform Outage
If you are having platform issues on both your mobile and desktop platforms, please call the trade desk to place trades by phone.
Call the Trade Desk
Please call 1-877-866-9111 and make sure to have your account number and/or trader ID ready (it can help to jot down this information in advance to ensure you are prepared). Note that an additional fee may be applied to trades placed over the phone.
Please read our business continuity plan for more information.