Disaster Plan

As the expression goes – hope for the best, prepare for the worst.

CenterPoint platforms are incredibly reliable, but we’re here to help if any issues arise. Please review the following recommendations so you are prepared in advance.

What to Do During an Internet Outage

There’s nothing worse than losing your internet connection right in the middle of a fast-paced trade. Fortunately, we have contingencies in place.

If your internet goes out and you urgently need to adjust your positions, please consider the following:

9

Utilize the iDASTrader Mobile App

If your internet goes out but you still have a cellular connection, you can manage your positions from the iDASTrader mobile app.
9

Call the Trade Desk

If your internet goes out and you don’t have cellular service, you can call the trade desk to place a trade over the phone. Please call 1-877-866-9111 and make sure to have your account number and/or trader ID ready (it can help to jot down this information in advance to ensure you are prepared). Note that an additional fee may be applied to trades placed over the phone.

What to Do During a Platform Outage

If you are having platform issues on both your mobile and desktop platforms, please call the trade desk to place trades by phone. 

9

Call the Trade Desk

Please call 1-877-866-9111 and make sure to have your account number and/or trader ID ready (it can help to jot down this information in advance to ensure you are prepared). Note that an additional fee may be applied to trades placed over the phone.

Back-Up Your DAS Layout in Advance

If you ever need your DAS layout back if something happens to the file, it is good to have a backup. You can back up your DAS layouts by either backing up your settings in DAS or saving a backup in your platform.

Option #1 – Back Up Your Settings

Click “Tools” in the top left corner of DAS. Go down to “Back Up Settings”.

DAS Backup

This will create a backup of all your layouts, charts, and hotkeys and save it onto your desktop.

To restore, click “Restore Settings” then select the backup file, and DAS will restore your backup. 

Option #2 – Copy Your Layout Files

Another way to protect your layouts is to save another copy.

You can create another desktop version as a backup in case you ever lose the first or accidentally save over it.

In your original layout, click “File”, “Save” and rename your default layout, and press Save.

DAS Copy

Note: The names of layout files are for illustrative purposes only. You may have a different name in your folder.